Detailed Membership Policy:

1. Become a member

Any individual or organization can apply and then top up to become our member.

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2. Member validity period

Permanently effective when the member account balance is greater than 0. The member account will automatically terminate when there is no balance. 

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3. Top up

Members of any level can maintain their membership level by recharging a minimum of $2000 when the account has no balance or when the balance is low.

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4. Upgrade

There are two ways of upgrading your member tier with us. 

4.1 Loyalty upgrade

The member tier is upgraded by counting the member's total sales history with us. If the total sales satisfy the next membership level, your

member tier will be upgraded and valid from your next visit.  

4.2 Immediate upgrade

If a member needs to upgrade to a higher level member instantly, the member needs to top up her/his store credit until the total sales satisfy the next level membership. For example, suppose a Gold member ($5000) has a $7000 total sales history and wants to upgrade to a Platinum member($10000) immediately. In that case, this member needs to top up $3000 store credit to make the total sales history reach the wanted level.

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After the upgrade, new sales will be discounted by the new membership rate, but all previous sales will not be changed.

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5. Birthday Gifts

Member’s birthday half-price voucher:

 

5.1, Within one month from your birthday, members can choose three different services (Tattoos and Ultherapy are not involved), and complete them on the same visit, enjoying a 50% discount on the current retail price of those services.

 

5.2, If the birthday half-price voucher is not used within one month from your birthday, it will be considered as a waiver, and ABA Cosmetic will not provide any compensation.

 

Member’s birthday half-price facial vouchers: ABA Cosmetic will send you three 50% OFF facial vouchers by email to share with your friends (excluding member family members) who have not been to our store. If the member does not use it this month, it will be considered a waiver of these birthday offers, and ABA Cosmetic will not provide any compensation.

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6. Transition & Range

A member’s family members can use the same membership card when they get permission from the member. We have the right to ask for evidence of permission when this happens to protect our members. Non-family members of members cannot use their membership cards.

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7. Withdraw

When a member applies to withdraw from a membership when there is a balance in the account, a membership management fee of $200 shall be paid to ABA Cosmetic Pty Ltd before it receives the refund of the balance; the balance then will be transferred to the member’s designated bank card within 2 business days. 

If a member applies to withdraw due to a special situation worthy of sympathy, it’s highly recommended for this member to apply for waive the membership management fee through a written application.

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8. Termination of membership

When a member has the following circumstances, the company can terminate the membership immediately without refunding any balance.

8.1, Make appointments and do not show up for more than 5 times without a reason

8.2, Malicious acts against our company or our employees, including but not limited to abuse, assault, slander, sexual harassment, discrimination, malicious damage to the company’s assets, reputation, etc.,

8.3, Confirmed by the police to commit a criminal act.

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9. Member health

To improve the quality of service and ensure the safety of members, our employees will ask about the members' physical condition before any service starts, and the members should take the initiative to inform them of allergies, physical issues, disabilities or pregnancy, etc. 

At any moment of any service, if a member experiences any discomfort, please immediately alert our employees and have the right to request to stop the service immediately. We also have the right to refuse to provide any service that we consider a health risk to the member after learning the member's health status.

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10. Member behaviour

10.1 Bring children

For the safety of your children, if you bring children with you, you must have an additional adult caregiver who can take care of the children and strictly keep the children out of our service or work areas. We have many kids' books in our waiting area.

10.2 Bring pets

The company does not recommend bringing pets with you. If it must be brought, pets must be kept out of beauty services and other working areas. For example, dogs must be tied outside the premises, cats must be kept in a cage out of the premises, etc.

10.3 Use of mobile phones and portable electronic devices

Before and after receiving treatments, members can use their mobile phones and electronic devices, but if you need to take pictures or videos, you must get our permission to proceed. If you need to make a call, you should avoid loud noises that affect other members.

To ensure the quality of service, we strongly recommend that members do not use electronic equipment during treatments. If the member insists on using it, the member will be solely responsible for the damage caused, such as damage to the electronic equipment from falling or touching sterile equipment or tools and causing the pilot work to fail, or the sterile equipment or tools can no longer be used.

10.4 Eating and drinking

Before and after receiving treatments, members can eat and drink in the kitchen or BBQ area. Members shall clean the area to facilitate the next member.

Members are not allowed to eat or drink during any treatment.

10.5 Other actions

If a member behaves improperly during a treatment, we have the right to stop the treatment immediately. If the circumstances are particularly serious, we may terminate its membership by Article 5 of this policy.

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11. Service quality and service refund

Members’ satisfaction is our highest priority. If you are unsatisfied with any of our services, please notify us within 24 hours after your service has been performed. We are committed to making any needed corrections to your service. If a dissatisfaction is caused by our mis-operation and cannot be corrected, we will offer you a refund.

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12. Member Responsibilities

12.1 Late arrivals

Arriving late within 10 minutes is understandable;

If it is longer than 10 minutes, please notify us as early as possible. If it does not affect the following appointments, we will do our best to complete your treatments. If it results in appointment clashes, you have to accept either we finish your appointments as the original booking or reschedule with an extra charge of $50AUD per hour for the length of your appointments. 

12.2 Cancellation

If members need to cancel an appointment, please notify us 48 hours before the appointment. If the member fails to modify or cancel the appointment 48 hours in advance without special reasons the first time, it is deemed forgivable, and no charge will be incurred. You will be charged a fee of $50AUD per hour for the length of booked service from the second time onwards.

12.3 No Shows

If you do not show up for no reason after making an appointment, you will be charged a fee of $50AUD per hour for the length of the missed service.

We also have the right to terminate a membership under Article 8 of this policy after a member has had many no-shows.

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13. Bonus items

Any changes, including but limited to exchanges, requests for cash out or , are not permitted. 

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14. The rights of interpretation

ABA Cosmetic Pty Ltd reserves all rights to interpret this membership policy.