Client guidelines

Your health

Please tell us about any allergies, medical conditions, medication, disability or pregnancy before treatment, and whenever anything changes.

You can stop a treatment at any time. Our therapists may decline or pause a treatment if they believe it poses a risk to your health.

In the clinic

Children are welcome when accompanied by another adult who can supervise them outside treatment areas. We ask that pets stay outside service areas.

Please ask before taking photos or video, and keep phone use to a minimum during treatment. We ask that you do not eat or drink during treatment.

Our team may stop a treatment in response to inappropriate behaviour.

If you are not satisfied

Please let us know within 24 hours of your treatment. We will work with you to put it right, and if an error on our part cannot be corrected, we will offer a refund. This does not limit your rights under Australian Consumer Law.