Appointments & cancellations

Changing or cancelling

Please give at least 48 hours’ notice if you need to change or cancel an appointment.

We understand that plans change, so your first late change or cancellation is excused. After that, late changes and cancellations are charged at $50 per hour of the booked service.

Running late

We can accommodate arrivals up to 10 minutes late. If you will be later than that, please let us know as early as you can.

If a late arrival affects other bookings, your treatment may need to finish at the original time, or be rescheduled with a charge of $50 per hour of the booked service.

Missed appointments

Appointments missed without notice are charged at $50 per hour of the booked service. Repeated missed appointments may lead to the end of a membership.

Deposits

Some online bookings ask for a deposit to secure your time. It is deducted from your treatment on the day, and may be kept if the appointment is missed or cancelled late.